Support
Need help? We've got you covered.
Contact Us
If you need assistance, have feedback, or want to report an issue, reach out to us directly. We aim to respond to all inquiries within 48 hours.
Email: support@hackr.tech
Frequently Asked Questions
How do I reset my password?
On the login screen, tap "Forgot Password" and enter the email address associated with your account. You will receive a password reset link via email. If you don't receive the email within a few minutes, check your spam folder or contact us at support@hackr.tech.
How do I delete my account?
You can delete your account directly from the app: go to Settings → Delete Account. This will permanently delete your account, all cloud saves, and local game data immediately. Alternatively, you can visit our account deletion page or send an email to support@hackr.tech with the subject line "Account Deletion Request". We will process email requests within 30 days.
I lost my progress. Can you help?
If you have an account, your progress is automatically synced to the cloud. Simply log in with the same credentials on any device to restore your data. If you were playing without an account and lost your progress, unfortunately we are unable to recover it. We highly recommend creating an account to keep your data safe.
How do in-app purchases work?
In-app purchases are processed securely through the Apple App Store (iOS) or Google Play Store (Android). All purchased items are tied to your account and will be available across devices when you log in. For refund requests, please contact Apple or Google directly through their respective support channels, as we do not process payments directly.
I found a bug. How do I report it?
We appreciate bug reports! Send an email to support@hackr.tech with the subject line "Bug Report" and include as much detail as possible: what happened, what you expected to happen, your device model, OS version, and screenshots if available. This helps us track down and fix the issue faster.
Is the game free to play?
Yes! HACKR_ is completely free to download and play. The game includes optional in-app purchases for cosmetic items and convenience features, but all core gameplay content is accessible without spending any money. You can also watch optional ads to earn in-game rewards.